Refund Policy
Refund & Warranty Policy
We want you to love your Pocket. If you're not completely satisfied, we're here to help.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, your Pocket must be:
In its original packaging
In unused or like-new condition
To start a return, email us at hey@heypocket.com with your order number and reason for return. We’ll guide you through the process.
Refunds
Once we receive your returned item, we’ll inspect it and notify you of the status. If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges
We only replace items if they are defective or damaged upon arrival. Please contact us within 7 days of delivery if there's an issue.
Shipping
Return shipping costs are the responsibility of the customer, unless the product is defective or the return is due to our error.
Warranty
All Pocket devices come with a 1-year limited warranty from the date of delivery.
This covers:
Manufacturing defects
Hardware or functionality failures not caused by misuse
This does not cover:
Accidental damage (e.g., drops or water exposure)
Unauthorized modifications
Normal wear and tear
If your Pocket experiences any issues within the warranty period, email us at hey@heypocket.com and we’ll repair or replace it at no cost.

We’re shaping tomorrow, one breakthrough at a time.
Smarter tech, better ideas, beautifully integrated into everyday life.
Order Pocket online or call us toll-free at 1 (800) 510‑8730